Contact Us
This page is for getting a message to the people who write Non Gamstop Casinos. Email [email protected] and tell us what you need: a correction to a review, a question about a bonus term you cannot make sense of, a payout that has stalled, or a suggestion for a casino we have not covered. We read everything. We aim to reply to genuine reader enquiries within a couple of working days, though research-heavy questions take longer because we go and check before we answer.
One thing to be clear about before you write: we are an independent comparison and review publisher, not a casino operator, not a payment processor and not a regulator. We cannot open your account, release your withdrawal, cancel a bonus or overturn a verification decision. What we can do is explain the terms, tell you what the operator's own published rules say, point you at the right complaints route, and correct our own pages where we have got something wrong.
What to include so we can actually help
Vague messages get vague answers. If your enquiry concerns a specific site, include:
- The casino name and the date you signed up or deposited
- The offer you claimed, word for word if you still have it
- Amounts in pounds sterling, and the currency your account is held in — a GBP account and a euro account behave very differently on fees
- The payment method used for the deposit, and the one you asked to be paid out to
- Any messages you have had from the casino's support or verification team
- Screenshots where you have them
Please do not send us passwords, full card numbers, copies of your passport or anything else from your identity verification file. We do not need them and we do not want them.
Where commercial relationships sit
Some links on this site are commercial. If you open an account through one, we may be paid a commission by the operator. That funding pays for the research; it does not buy a position in our rankings and it does not buy a kinder write-up. Editorial ratings on this site are ours, produced by our own review process — they are not aggregated customer scores, and they are not supplied by the casinos. If you believe a page reads like an advert rather than an assessment, that is exactly the sort of message worth sending.
The casinos we are most often asked about
Reader questions cluster around the highest-profile welcome offers, because the headline numbers are large and the conditions attached to them are where people get caught out. Three recur more than any others, so here is what we would say if you wrote to us about them. Every figure below is the operator's own advertised offer; the terms that qualify it are what you need to read before depositing.
Betmica — the biggest headline, and the most questions
Betmica sits top of our list and carries our highest editorial rating at 10.0, which is why it generates the most correspondence. The advertised welcome offer is 570% up to £5,700 plus 270 free spins. The reason it is on this page rather than any other site's is the sterling denomination: the cap is expressed in pounds, which matters for UK readers because a euro-denominated cap converts at the casino's own rate and can quietly cost you on both the deposit and the withdrawal.
What to check before claiming: the minimum deposit that unlocks each tier, the wagering multiple and whether it applies to the bonus alone or to deposit plus bonus, the maximum bet allowed while a bonus is live, the expiry window, and any cap on what you can withdraw from bonus winnings. A 570% match on a small deposit is not the same product as a 570% match on a large one.
Limitation: the larger the percentage match, the larger the sum you must turn over to clear it. A headline of this size is a long grind, and a maximum-bet rule breached once can void the balance. A rating of 10.0 is a relative judgement against the other sites we cover, not a promise about your account.
Kikibet — a sterling cap with a lower multiple
Kikibet is here, rated 9.9, because its advertised 350% up to £5,555 and 300 free spins pairs a more moderate match percentage with the largest free-spin count in the top three. For readers who would rather clear a bonus than admire it, a lower multiplier on a similar cap is usually the easier arithmetic.
Points to verify: what each free spin is worth, which slots they are locked to, whether spin winnings are paid as cash or as further bonus funds, and how quickly the spins expire. Free spins credited in daily tranches behave very differently from 300 released at once.
Limitation: free spins are typically restricted to a handful of titles chosen by the operator, and spin winnings often carry their own wagering requirement separate from the deposit match.
Betninja — the modest option, and often the sensible one
Betninja also rates 9.9 and advertises £1,000 bonus and 100 free spins to all new players. It earns its place here for the opposite reason to the two above: the numbers are small enough to be finishable. If you are depositing £50 rather than £500, a £1,000 ceiling you will never reach is no worse than a £5,700 one, and the turnover attached to a smaller credited bonus is proportionally smaller too.
Limitation: the ceiling is genuinely modest by the standards of this list, so high-stakes players get less headroom. "All new players" still means subject to eligibility and country restrictions — check whether UK registrations qualify before you deposit.
How the top offers compare at a glance
| Casino | Advertised welcome offer | Editorial rating | Headline currency |
|---|---|---|---|
| Betmica | 570% up to £5,700 + 270 free spins | 10.0 | GBP |
| Kikibet | 350% up to £5,555 + 300 free spins | 9.9 | GBP |
| Betninja | £1,000 bonus + 100 free spins | 9.9 | GBP |
| WinnerIsland | Up to €1,000 + 100 free spins | 9.8 | EUR |
| Zombillion | 250% up to £4,000 + 200 free spins | 9.7 | GBP |
| Smash Casino | 600% up to €10,000 slots package | 9.7 | EUR |
| Nightluck | 805%, €6,400 + 280 free spins | 9.7 | EUR |
| CoinPoker | 150% up to $2,000 | 9.6 | USD |
| Rivo | 1000% up to €10,000 + 25% cashback | 9.5 | EUR |
| Daytonaspin | 255% up to £4,500 + 255 free spins | 9.5 | GBP |
All offers are as advertised by the operators and are subject to their own terms, which change without notice. Verified for this page on 23 September 2026. Our full assessments sit on the main non GamStop casino rankings.
Money questions we get asked most
Payments generate more email than anything else, so here is the short version. Taking part costs whatever the site's minimum deposit is — commonly a low single- or double-digit figure in pounds, but set by each operator, so check it on the cashier page rather than assuming.
- Debit cards. The usual route for UK players, instant in, slower out. Some banks decline gambling transactions outright; that is the bank's decision, not the casino's.
- Bank transfer. Reliable, unglamorous, typically the slowest to arrive.
- E-wallets. Generally the quickest withdrawals once verification is complete. PayPal is not widely available at offshore sites — never assume it is offered, check before depositing.
- Prepaid vouchers. Useful for deposits, but rarely accepted as a withdrawal destination, so you will need a second method to be paid out.
- Cryptocurrency. Offered by some sites, including poker-led operators such as CoinPoker. Fast settlement, but the value of your balance moves with the market and conversion in and out has a cost.
Three costs catch people out: currency conversion when the account is held in euros or dollars rather than pounds, fees charged by the payment provider rather than the casino, and withdrawal limits expressed per day, per week or per month that turn a single large win into a series of instalments. Ask us about a specific clause and we will read it with you.
Verification, and why your withdrawal is sitting there
Most "my payout hasn't arrived" emails resolve to identity checks. Offshore operators run know-your-customer procedures too: proof of identity, proof of address, and sometimes proof of the payment method. Larger or unusual wins can trigger source-of-funds checks, where you are asked to evidence where the money you deposited came from. These are normal, they are slow, and they are best completed the day you register rather than the day you win.
If a withdrawal is genuinely stuck, the sequence is: the casino's own support, then its formal complaints procedure, then whatever independent dispute body its licence names. Sites licensed outside Great Britain are not covered by the UK Gambling Commission's complaints framework, and no publisher — us included — can force an operator to pay. We will tell you plainly what recourse exists rather than pretend there is more of it than there is.
What these sites actually offer
Enquiries about game range break down along predictable lines, so briefly: slots make up the bulk of every library here, spanning low-volatility titles that pay small and often to high-volatility games that do the opposite, with published RTP figures worth checking in the game info panel. Progressive jackpots pool stakes across operators into a single growing prize. Table games cover blackjack, roulette and baccarat in software form. Live dealer rooms stream real tables from studios in real time, with higher minimum stakes and a different pace. Nearly all of it runs in a mobile browser without a download. Which software providers supply a given site varies, and we do not list studios we have not confirmed.
Sportsbooks, poker and the other product lines
Several operators on this list run more than a casino. Where a sportsbook sits alongside it, expect pre-match and in-play markets, accumulators, bet builders, cash-out on selected bets and esports alongside the traditional sports. Sports promotions work differently from casino ones: free bets usually carry minimum qualifying odds — often around 1.50 in decimal terms — and the stake is not returned with the winnings. Check whether the casino and sportsbook share a single wallet, because a casino bonus that is live can restrict what you do on the sports side. CoinPoker leads with poker rather than slots, a different product again with its own rake and tournament structure. If you are writing to us about a sports offer, say so — the terms rarely match the casino ones.
Eligibility, regulation and what that means for you
You must be 18 or over to gamble. GAMSTOP is the free self-exclusion scheme covering operators licensed by the UK Gambling Commission to serve customers in Great Britain; registering blocks your access to those sites for the period you choose. The sites covered on this website hold licences issued outside Great Britain — Curaçao is the most common — and are therefore outside GAMSTOP's reach and outside the Commission's consumer protections, including its complaints and dispute arrangements. Accepting British customers is not the same as being authorised to serve them, and we will not tell you a site is safe, because no one can honestly promise that.
The practical consequences: deposit limits, loss limits and cooling-off tools may be weaker or absent, dispute resolution depends on the overseas licensing body, and any winnings you achieve depend on the operator honouring its own terms. If you are currently registered with GAMSTOP, the single most useful thing we can tell you is that the exclusion exists because you asked for it. Our responsible gambling page sets out deposit and loss limits, blocking software and where to find free, confidential help from GamCare and the National Gambling Helpline. Gambling is entertainment with a cost, never a way to make money or fix a financial problem.
How we assess the sites we write about
We research; we do not claim to have played. Our ratings come from reading published terms and conditions, cross-checking licence details against the issuing regulator's register, recording advertised payment methods and stated withdrawal timeframes, and comparing wagering requirements, game contribution rates, maximum bonus bets, expiry windows and cashout caps across the sites we cover. Where an operator's advertising and its terms disagree, we say so. Where we cannot confirm something, we leave it out rather than fill the gap. Advertised withdrawal speeds are the operator's claim, presented as such. Commission never moves a site up the list. More on the people behind it is on our about page, and the rules governing use of this site are in the terms and conditions.
Corrections and complaints about us
If a figure on this site is wrong, out of date or contradicted by an operator's current terms, email [email protected] with the page and the detail. Corrections are made on the page, not quietly deleted. If you think a review is unbalanced or that a commercial relationship has coloured it, say that too — it is a fair question to ask a site that earns commission, and we would rather answer it than dodge it.
Press, partnership and operator enquiries go to the same address. Note that we do not accept payment for favourable coverage and we do not publish supplied copy as editorial.
Choosing where to write first
- Problem with a live account, a stuck withdrawal or a voided bonus — go to that casino's support first, then its formal complaints procedure, then the independent body named in its licence terms.
- Question about what a term means, or how an offer compares — write to us.
- Something on this site looks wrong — write to us, with the page.
- Gambling has stopped being fun, or you want out — start with GAMSTOP if the sites you use are licensed in Great Britain, and with GamCare's free helpline either way.
No rush and no hard sell. Take the time to read the terms attached to any offer before you deposit, and if a clause does not make sense, send it over and we will explain what it actually does.